Refund policy
At Ashley Bakes, every item is handcrafted and baked fresh to order. Because our products are perishable food items, we are unable to accept returns or exchanges.
Returns
Due to food safety regulations, we cannot accept returns on any baked goods once they have been picked up or delivered.
Order Cancellations
Orders may be cancelled for a full refund if the cancellation request is received at least 48 hours before the scheduled pickup date and time.
Cancellations made less than 48 hours before pickup are generally non-refundable, as ingredients, preparation, and production have already begun.
Refunds
Refunds may be issued in the following circumstances:
- We are unable to fulfill your order.
- Your order is cancelled by Ashley Bakes.
- Your order is significantly incorrect (for example, you received the wrong product or quantity).
- Your order is damaged due to an error on our part.
Refund requests must be submitted within 24 hours of pickup and should include photographs of the product along with a description of the issue.
Refunds are evaluated on a case-by-case basis. If approved, the refund will be processed using the original payment method.
Product Quality
We take great pride in the quality of our baked goods. Because our products are made by hand using natural ingredients, slight variations in appearance, color, size, and texture are normal and do not qualify for a refund.
Taste preferences and personal expectations are subjective and are not considered grounds for a refund.
Pickup Orders
Customers are responsible for collecting their orders during the selected pickup window. If you anticipate being late, please contact us as soon as possible.
Ashley Bakes is not responsible for changes in product quality resulting from delayed pickup, improper transportation, or incorrect storage after the order has been collected.
Allergens
Our kitchen handles common allergens, including but not limited to wheat, dairy, eggs, soy, peanuts, tree nuts, and sesame. While every effort is made to prevent cross-contact, we cannot guarantee that any product is completely free of allergens.
Customers with food allergies should order at their own discretion.
Contact Us
If you have any questions or concerns about your order, please contact us as soon as possible at admin@millergroupja.com or 876-396-3964. We are committed to resolving any genuine issues fairly and promptly.